Legal

Terms of service

Last updated

These terms cover the Send to Site monthly plan from Raimond AI (Pty) Ltd: R1 500 a month for the first 6 months, then R750 a month, with no setup fee, for a rebuilt website, hosting, changes by email and up to 4 SEO articles a month. Nothing is published on your website without your approval, your content stays yours, and you can cancel at any time with one calendar month's notice.

About these terms

These terms are the agreement between your business and Raimond AI (Pty) Ltd (we or us), which runs Send to Site, for the monthly plan. They apply from the day you sign up. If we have both signed a separate written agreement or quote, it wins over these terms on any point where the two differ.

Clauses that limit our liability, or that make you responsible for something, are shown in a shaded box so that you can find them easily. Please read them before you sign up.

What the plan includes

The plan includes four things: the rebuild of your website, hosting, changes by email, and up to 4 search engine optimisation (SEO) articles a month.

The rebuild

We rebuild your current WordPress website as a fast static website that looks the same, says the same and keeps the same web addresses (URLs). Before the switch, every page is compared with the original: the visible text, links, headings, page titles and descriptions must match, and so must the look. Old addresses keep working or redirect, and your forms keep working. We give you a date once we have looked at your site, and your current site stays live until the new one has passed every check.

Hosting

Your website is hosted on Cloudflare Pages, and hosting is included in the price. Your domain name and email stay where they are, in your name.

Changes by email

You email the change you want to changes@sendtosite.com in plain words, from an address you have authorised, and you can attach photos, PDFs and Word documents. We acknowledge your email, usually within a minute. If something is unclear, we ask at most three questions in one email. The change is made on a copy of your site and checked, and you receive a preview. There is no limit on the number of changes, and they are not billed by the hour. One change is worked on per website at a time, and a second request is added to the open one.

SEO articles

We write up to 4 articles a month for your website. Topics come from live search data and what your site already covers, and every article is fact-checked before it reaches you. Each one arrives by email in full, with a Publish button: you can publish it, reply with changes, or decline it. One article is pending at a time. After an article goes live, we check the page and submit it to search engines for indexing. If you do not want articles, tell us; the price stays the same.

What the plan does not include

The plan does not cover the following, and the email service declines these requests by design:

  • Online shops, membership sites, online courses and booking systems. They need a server running behind the pages, so we do not take these websites on.
  • Whole-website redesigns. A new design is a design project, not a change.
  • Your domain name, email and third-party accounts: hosting accounts, social media accounts, payment or booking systems, or anything else outside your website's files. They stay yours and under your control.
  • Adding tracking scripts, embedded content or other third-party scripts. The analytics your site already uses stays.
  • Deleting whole pages by email. If you need a page removed, say so and a person will reply.
  • Promises about search rankings or traffic. Nobody can honestly promise those, and we do not.

If the system cannot handle a request, a person replies within one business day.

Nothing goes live without your approval

Nothing is published on your website until you approve it. Every change arrives as a preview with Publish this change and Cancel this change buttons, and every article arrives in full with a Publish button. Replying asks for a revision, and if you do nothing, nothing changes. The rebuilt site replaces your current one only after it has passed every check and you have agreed to the switch.

If you change your mind after something is live, reply to the email about it and ask for it to be undone. Every change is kept in version history, so the undo restores exactly what was there before.

An approval from an address you have authorised counts as your approval. Please read what you approve: when you tap Publish, you confirm that you are happy for that content to appear on your website.

Your responsibilities

You are responsible for what you ask us to publish, for who may ask, and for paying on time:

  • Lawful content. What you send us to publish must be lawful: accurate, not defamatory or misleading, and within advertising rules and the Protection of Personal Information Act (POPIA).
  • Rights to what you send. You must own, or have permission to use, the photos, text, logos and documents you send us.
  • Other people's information. If you ask us to publish information about your staff, customers or anyone else, you must be entitled to publish it.
  • Authorised senders. Tell us which email addresses may send changes and approve previews, keep those mailboxes secure, and tell us promptly when someone should no longer have access.
  • Payment. Pay each invoice by its due date.

We will not publish South African ID numbers, card numbers or bank account numbers on your website, even if an email asks us to.

If someone makes a claim against us because of content you sent us to publish, for example a photo you did not have the right to use, you agree to cover our reasonable costs of dealing with that claim.

Price and billing

The plan costs R1 500 a month for the first 6 months, then R750 a month. There is no setup fee.

The higher price for the first 6 months pays for rebuilding your website. The first year costs R13 500 in total, and each year after that costs R9 000. The price includes the rebuild, hosting, changes by email and up to 4 articles a month, with no limit on changes and no hourly billing.

Your domain renewal is paid to your domain registrar as it is today, and any email or other services you already pay for stay with those providers.

Prices include VAT.

We invoice you every month in rand. Payment is due by the date on the invoice, using the payment details on it. If an invoice stays unpaid after we have reminded you in writing, we may pause new changes and articles until it is paid. We will not take your website offline for non-payment without first giving you at least 20 business days' written notice.

Cancelling the plan

You can cancel the plan at any time by giving us one calendar month's notice by email to laurie@raimond.biz or arno@raimond.biz. Please do not send notice to changes@sendtosite.com, which only handles website changes.

The plan runs month to month from the first month until you or we end it. There is no fixed term and no minimum period, including during the first 6 months. You pay for the plan until your notice period ends, and the service carries on until then.

We can end the plan by giving you the same notice. We can end it sooner if you seriously break these terms, for example by not paying or by asking us to publish unlawful content, and you do not put it right within 20 business days of our written notice.

When the plan ends, we give you a copy of your website's files, including the articles published on it, so that you or any developer can host it anywhere. Your domain and email were always in your name, so there is nothing to transfer back.

After that, we delete our copies as our privacy policy describes.

Your rights as a consumer

Nothing in these terms takes away a right you have under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECT Act). Most Send to Site clients are businesses, and these laws protect some businesses and not others:

  • The ECT Act's consumer protections apply to a natural person, such as a sole proprietor, who signs up electronically (online or by email) as the end user of the service. They do not apply to companies, close corporations or trusts.
  • The CPA applies to natural persons, and to juristic persons such as companies, close corporations and trusts whose asset value or annual turnover is below R2 million, the threshold the Minister of Trade and Industry set on 1 April 2011. It does not apply to a business at or above that threshold.

Seven-day cooling-off (ECT Act section 44)

If the ECT Act protects you, you may cancel without giving a reason and without penalty within seven days after the date we concluded the agreement. If you have already paid, we refund you in full within 30 days of your cancellation. This right does not apply if the service began, with your consent, before the seven days ended (section 42(2)(d)).

Five-day cooling-off after direct marketing (CPA section 16)

If the CPA protects you, the ECT Act's cooling-off right does not apply, and you signed up as a result of direct marketing (for example, because we contacted you to offer the plan), you may cancel in writing within five business days of the agreement, without reason or penalty. We refund what you paid within 15 business days.

Fixed-term agreements (CPA section 14)

Section 14 of the CPA lets a consumer cancel a fixed-term agreement at any time on 20 business days' notice. It does not apply to agreements between two juristic persons, whatever their size, and Raimond AI (Pty) Ltd is a juristic person, so it can apply only if you sign up as a natural person. The plan has no fixed term in any case: you can cancel at any time with one calendar month's notice, as set out above.

Who owns your content

Your content is yours, and it stays yours when the plan ends.

  • Everything you send us, and everything on your website about your business (text, photos, logos and documents), remains yours. You allow us to copy, store, edit and publish it only to provide the service.
  • Articles we write for you become yours once you approve them and they are published on your website, and you may keep using them after the plan ends.
  • Your domain name, email and other accounts stay in your name.
  • The website files we build for you are handed over when the plan ends, and you may keep using them for your website.
  • We keep ownership of our own software and systems that run Send to Site. They are not part of your website.

Personal information on your website

When your website, emails or attachments contain personal information about other people, your business is the responsible party for it under POPIA, and we process it on your behalf as your operator. As your operator, we will:

  • process it only to provide the service and as you instruct;
  • keep it confidential;
  • keep up the security measures described in our privacy policy;
  • tell you immediately if we have reasonable grounds to believe that someone has accessed or acquired it without authority;
  • use the service providers listed in our privacy policy, some of them outside South Africa, only for the tasks described there.

Our privacy policy also explains how we handle information about you and your team.

Availability and response times

Your website is served from Cloudflare's global network through Cloudflare Pages, but we cannot promise that it will never be unavailable. Outages at Cloudflare or other providers are outside our control; when something goes wrong, we work to restore your website as quickly as we reasonably can.

Each change request is acknowledged by email, usually within a minute. If the system cannot handle a request, a person replies within one business day. A business day is Monday to Friday, excluding South African public holidays.

Limits on our liability

Our liability is limited to direct loss, capped at the fees you paid us in the 12 months before the claim, and it is never limited for gross negligence or fraud.

Please read this clause carefully. It limits what we are responsible for.

We are responsible for loss you suffer because we did not do what these terms require, or because we were negligent. Our total liability for all claims is limited to the fees you paid us in the 12 months before the event that caused the claim.

We are not responsible for loss of profit, revenue, business or goodwill, or other indirect loss; for outages or failures of providers outside our control, such as Cloudflare; or for loss caused by content you supplied or approved, or by someone using an authorised sender's mailbox.

None of this limits our liability for gross negligence, fraud or deliberate wrongdoing, or for anything else the law does not allow us to limit, including your rights under the CPA.

Changes to these terms

We may update these terms, and we will email you at least one calendar month before a change affects you, so that you can cancel before it applies if you do not agree. The date at the top of this page shows the latest version.

Disputes and governing law

South African law governs these terms. If something goes wrong, tell us first at arno@raimond.biz and we will try to settle it with you. If we cannot, either of us may go to a South African court that has jurisdiction. If the CPA protects you, you may also complain to the National Consumer Commission. If a court finds part of these terms invalid, the rest still applies.

Contact

Send to Site is a service of Raimond AI (Pty) Ltd, registration number 2025/964604/07, 22 Ashwold Road, Saxonwold, Johannesburg, Gauteng, 2196, South Africa.

Our full company information and our privacy policy are on their own pages.